h baj Privacy Policy

h baj is an online entertainment platform that provides services for Bangladeshi users. This privacy policy explains how your information is handled when you use the h baj website (h-baj.cam) and its related services.

This policy applies from the moment you use h baj's services. It covers browsing the website, registering an account, making deposits or withdrawals, or playing any game. By continuing to use the services, you are considered to have accepted the terms of this policy.

This privacy policy is an integral part of h baj's Terms and Conditions. In case of any conflict, the Terms and Conditions will take precedence.

h baj may collect the following types of information:

2.1 Identity Information

• Full name and date of birth
• National ID card or passport details (for identity verification)
• Proof of legal age verification (confirmation of 21+ age)

2.2 Contact Information

• Email address
• Mobile number
• Division or district of residence

2.3 Financial Information

• bKash, Nagad, or Rocket account numbers (for processing transactions)
• Deposit and withdrawal history
• Transaction amounts and times

2.4 Activity Information

• Login times and session details
• Gaming history and betting records
• User preferences and settings

2.5 Technical Information

• Device type and operating system
• IP address and browser information
• Cookie and web beacon data

h baj collects user information through various methods:

3.1 Information Provided Directly

Information you provide yourself is collected during account registration, the identity verification process, deposits or withdrawals, and when contacting support via live chat or email.

3.2 Automatically Collected Information

Some information is automatically collected through cookies, log files, and similar technologies while you browse the website. This includes your device's IP address, the time of page visits, and details of which parts of the site were used.

3.3 Information Collected During Verification

During the identity verification (KYC) process, information from your national ID card, passport, or other government-issued documents may be collected. This information is used solely to meet legal obligations and prevent fraud.

h baj uses the collected information for the following purposes:

• To create, manage, and verify accounts
• To process deposit and withdrawal transactions
• To comply with the 21+ age rule and responsible gaming policy
• To detect and prevent fraudulent activity
• To provide 24/7 customer support in Bengali and English
• To manage bonuses, promotions, and personalised offers
• To make technical improvements to the platform and raise service quality
• To fulfil legal obligations
• To manage the h baj VIP programme

Your information is never sold to third parties for marketing purposes.

5.1 Technical Security

h baj uses industry-standard SSL (Secure Socket Layer) encryption to keep data transfers secure. Stored data is also kept in encrypted form. Our servers are protected by firewalls and anti-intrusion systems.

5.2 Access Control

Only authorised staff may view user information, and only when required for specific work purposes. Every access is logged and regularly audited.

5.3 Retention Period

All information is retained while the account is active. Even after an account is closed, information required to meet legal obligations and resolve disputes is retained for a set period.

h baj does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

6.1 Payment Processors

The minimum information required to complete transactions via bKash, Nagad, and Rocket is shared with the relevant payment service providers. These third parties are governed by their own privacy policies.

6.2 Legal Authorities

Information may be disclosed in response to a valid court order or summons from a government authority, and to assist in the investigation of fraud or criminal activity.

6.3 Service Providers

Information necessary to operate the service may be shared with game studios, technology infrastructure providers, and analytics service providers. These parties may only use the information in accordance with h baj's instructions and may not independently share it with third parties.

7.1 What Are Cookies

Cookies are small text files stored in your browser. The h baj website uses cookies to function properly and to improve the user experience.

7.2 Types of Cookies

• Essential Cookies: Required for login sessions and security functions; the site cannot work properly without them.
• Functional Cookies: Used to remember language preferences and other settings.
• Analytics Cookies: Used to understand which parts of the site users visit most and to improve the service.

7.3 Cookie Control

Cookies can be disabled from your browser settings. However, disabling certain essential cookies may cause some site functions to stop working properly.

As a user of h baj, you have the following rights:

8.1 Right to Access Information

You may request a copy of the information h baj holds about you. This request can be made by email.

8.2 Right to Correct Information

If your account contains incorrect or incomplete information, you may request that it be corrected. Submitting supporting documents may be required to change identity-verified information.

8.3 Right to Object to Processing

You may object at any time to marketing communications. You can request that promotional messages be stopped via account settings or by email.

8.4 How to Exercise Your Rights

To exercise any of the above rights, contact h baj's support team — available 24/7 via live chat or email, in Bengali or English. Requests are generally responded to within a reasonable time after receipt.

All services of h baj are intended solely for individuals aged 21 or older. Minors (under 21) are not eligible to use this platform.

h baj does not knowingly collect personal information from anyone under the age of 21. Age is verified at registration and confirmed again during the identity verification process. If any minor's information is found to have been collected, it will be deleted immediately upon discovery and the associated account will be permanently closed.

For more details on responsible gaming, visit our Responsible Gaming page, which describes the measures taken to protect minors.

If you wish to permanently close your account at h baj, you can contact the support team and submit an account closure request.

Even after account closure, some information may be retained for a set period for the following reasons:

• To meet legal obligations and financial regulatory requirements
• To prevent fraud or misuse
• To resolve ongoing disputes or claims
• Due to the technical time required for complete deletion from backup systems

After this period has passed, retained information will be securely deleted.

h baj may change or update this privacy policy from time to time. Changes will be published on this page and the "Last Updated" date at the top of the page will be revised.

For significant changes, users may be notified via their registered email or through live chat. Continuing to use the service after changes have been made will be taken as acceptance of the updated policy.

If you have questions about any aspect of the policy, contact h baj's support team or look for answers to frequently asked questions on our FAQ page.

If you have any questions, concerns, or requests about this Privacy Policy, contact h baj's support team through any of the following channels:

• Live Chat: 24/7 direct chat support — in Bengali and English
• Email: [email protected]

Our support team is available 24 hours a day, 7 days a week. For privacy-related requests, write "Privacy Request" in the email subject line.